🛍️Munay/Exchange Policy

We value our relationship with you and want you to love your purchase.
If something isn’t right, you can return or exchange it under the policy below.

📅 Return & Exchange Window

30 days from delivery
Items must be new, unworn, unwashed, with tags attached

🔄 Exchanges

How it works:
Send your item back to us with a request for your new size/color. Once received, we’ll ship your requested item at no additional charge and email you the new tracking number.
Return shipping:
You may use any carrier or request our discounted return label for $9.95 (optional).
Processing time:
1–5 business days after your exchange is delivered to our warehouse.

💰 Refunds

Return shipping:
You may use your own carrier or request our $9.95 label (we’ll deduct $9.95 from your refund if you use our label).
Original shipping:
Shipping paid at checkout is non-refundable.
Processing time:
Refunds are processed 1–3 business days after your return is delivered to our warehouse. You’ll receive an email once your refund has been issued.

📨 Request a Return Label (Optional)

Email shopusa@munayapparel.com or call +1(561) 571 - 1274 with your order number and the item(s) you’re returning.
If you choose our prepaid label, $9.95 will be deducted from your refund. You’re always welcome to use your own carrier instead.

❌ If We Made a Mistake

If an item is defective, damaged, or incorrect:
We’ll provide a prepaid label
Issue a 100% refund including original shipping, or
Send a no-cost replacement—your choice

📦 How to Send Your Return

Include your invoice (or order number and contact info) and ship to:
Munay
FLORIDA
Boca raton.
Zip cod. : 33432

⚠️ Damaged Items & Shortages

Report within 7 days of delivery.
Customer Service:
+1 (561) 571 - 1274
 (Mon–Fri, 9:00am–5:00pm ET, excluding holidays)
Email: shopusa@munayapparel.com

🚫 Undeliverable / Refused Packages

You are responsible for transportation and shipping fees on orders that are refused, returned to sender, or deemed undeliverable by the carrier.

❓ Questions

For questions about shopping, returns, store locations, or our policies, please contact our Customer Service Center:
+1 (561) 571 - 1274